Last Updated: September 14, 2026

South Fraser Veterinary Hospital ("we," "us," "our," or "South Fraser Veterinary Hospital") respects your privacy and is committed to protecting the personal information you provide when using our website, southfraservet.ca.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you may have regarding your personal information.

1. Information We Collect

We may collect personal information that you voluntarily provide when you interact with our website or contact our veterinary hospital. This may include:

• Your name
• Phone number
• Email address
• Mailing or billing address, where applicable
• Information provided when requesting an appointment
• Information included in messages or inquiries submitted through our website
• Pet-related information that you choose to provide when requesting veterinary services

We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information.

2. How We Use Your Information

We may use the information we collect for purposes including:

• Responding to your questions and inquiries
• Scheduling and managing veterinary appointments
• Providing veterinary care and related services
• Communicating with you regarding your pet's care
• Processing requests submitted through our website
• Improving our website, services, and customer experience
• Maintaining website security and preventing fraudulent or unauthorized activity
• Meeting applicable legal and regulatory requirements

3. Appointment and Contact Information

If you use our website to request an appointment or contact us, the information you provide may be used by our staff to respond to your request and provide appropriate veterinary services.

Please do not submit sensitive information through website forms unless it is specifically requested and necessary for your inquiry or appointment.

4. Cookies and Website Technologies

Our website may use cookies and similar technologies to help the website function properly, understand website usage, improve performance, and enhance your browsing experience.

You may be able to control or disable cookies through your web browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

5. Analytics and Third-Party Services

We may use third-party services, such as website analytics, hosting, appointment scheduling, communication, or other service providers, to operate and improve our website and services.

These third-party providers may process information in accordance with their own privacy policies and applicable laws. We encourage you to review the privacy policies of any third-party services you use through our website.

6. Sharing of Personal Information

We do not sell or rent your personal information.

We may disclose information when reasonably necessary to:

• Provide veterinary and related services
• Work with service providers who assist us in operating our business or website
• Comply with applicable laws, regulations, legal processes, or lawful requests
• Protect the rights, property, safety, or security of our clients, patients, staff, or others
• Prevent fraud, abuse, or unauthorized activity

7. Protection of Your Information

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, use, disclosure, alteration, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted through the internet.

8. Retention of Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, maintain appropriate business and veterinary records, and meet applicable legal, regulatory, accounting, or reporting requirements.

9. Your Privacy Rights

Depending on applicable Canadian privacy legislation, you may have rights regarding your personal information, including the right to request access to information we hold about you and, where appropriate, request correction of inaccurate or incomplete information.

To make a privacy-related request, please contact us using the contact information provided below.

10. Children's Privacy

Our website is intended for general audiences and is not specifically directed toward children. We do not knowingly collect personal information from children through the website without appropriate consent.

11. Links to Other Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, or legal requirements. Any updated version will be posted on this page with a revised "Last Updated" date.

13. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact South Fraser Veterinary Hospital through the contact information available on our website.

South Fraser Veterinary Hospital
Website: southfraservet.ca