Last Updated: September 14, 2026

Welcome to South Fraser Veterinary Hospital. These Terms and Conditions ("Terms") govern your use of our website, southfraservet.ca, and your interactions with our website and online services.

By accessing or using our website, you agree to comply with these Terms. If you do not agree with any part of these Terms, please discontinue use of the website.

1. Use of Our Website

You may use our website for lawful purposes and in accordance with these Terms. You agree not to use the website in any way that may damage, disable, overburden, or interfere with the operation of the website or prevent others from using it.

You must not attempt to gain unauthorized access to any part of the website, its servers, systems, databases, or other connected services.

2. Veterinary Information and Services

Information provided on this website is intended for general informational purposes only. It is not a substitute for a professional veterinary examination, diagnosis, treatment, or advice specific to your pet.

Veterinary services are provided based on the individual needs and circumstances of each animal. Information available on our website should not be relied upon as a diagnosis or as a replacement for consultation with a qualified veterinary professional.

If your pet is experiencing an emergency or serious medical condition, please contact a veterinary professional or an appropriate emergency veterinary facility without delay.

3. Appointments

Appointment requests submitted through our website are requests only and do not necessarily constitute a confirmed appointment.

Our staff may contact you to confirm, modify, or reschedule an appointment based on availability and the needs of your pet.

We ask that clients provide accurate contact and pet information when requesting an appointment and notify us as soon as possible if they are unable to attend a scheduled appointment.

4. Client Responsibilities

When using our website or requesting veterinary services, you agree to provide accurate, complete, and current information where required.

You are responsible for following veterinary instructions and recommendations provided by our veterinary professionals and for informing our team of relevant changes to your pet's health, medications, medical history, or circumstances.

5. Website Content

We make reasonable efforts to ensure that the information presented on our website is accurate and up to date. However, we do not guarantee that all content will always be complete, current, or free from errors.

We reserve the right to update, modify, remove, or change website content at any time without prior notice.

6. Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, images, logos, designs, photographs, and other materials, is owned by or used with permission by South Fraser Veterinary Hospital.

You may view and use the website for personal and informational purposes. You may not reproduce, distribute, modify, publish, transmit, sell, or commercially exploit website content without prior written permission.

7. Third-Party Links and Services

Our website may contain links to third-party websites, platforms, or services. These links are provided for convenience and informational purposes.

South Fraser Veterinary Hospital does not control or necessarily endorse third-party websites and is not responsible for their content, availability, security, or privacy practices.

8. Online Communications

Information submitted through website forms, email, or other online communication methods may be reviewed by our staff during normal business operations.

Online communication should not be relied upon for urgent or emergency veterinary concerns. For emergencies, please contact an appropriate veterinary professional or emergency veterinary facility immediately.

9. Disclaimer

The website and its content are provided on an "as available" basis. While we make reasonable efforts to maintain accurate and useful information, we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

Nothing on this website creates a veterinarian-client-patient relationship solely through access to or use of the website. A professional veterinary relationship is established through the appropriate veterinary care process.

10. Limitation of Liability

To the extent permitted by applicable law, South Fraser Veterinary Hospital will not be liable for any indirect, incidental, consequential, or other damages arising from or related to your use of, or inability to use, this website or information provided through the website.

This limitation does not apply where liability cannot legally be excluded or limited under applicable law.

11. Privacy

Your use of this website may involve the collection and processing of personal information. Our handling of personal information is described in our Privacy Policy.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

12. Changes to These Terms

We may update or modify these Terms from time to time to reflect changes to our website, services, business practices, or applicable legal requirements.

Any updated Terms will be posted on this page with a revised "Last Updated" date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the applicable laws of the Province of British Columbia and the applicable laws of Canada, without regard to conflict of law principles.

Any disputes relating to these Terms or your use of the website will be subject to the applicable courts and legal processes in British Columbia, Canada.

14. Contact Us

If you have questions regarding these Terms and Conditions, please contact South Fraser Veterinary Hospital using the contact information available on our website.

South Fraser Veterinary Hospital
Website: southfraservet.ca